Privacy Policy

Last Updated: September 9, 2025

Crafted By 2 ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website craftedby2.com.au (the "Website") or make a purchase from us. By using the Website, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

• Contact Information: Name, email address, phone number, and shipping/billing address provided when you place an order, create an account, or contact us.
• Payment Information: Credit card details or other payment information processed through secure third-party payment processors.
• Account Information: Username, password, and preferences if you create an account on the Website.

1.2 Non-Personal Information

• Browsing Data: IP address, browser type, device information, operating system, and browsing behavior (e.g., pages visited, time spent on the Website).
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience, analyse Website usage, and deliver personalized content.

1.3 Information from Third Parties

We may receive information about you from third-party services, such as payment processors or analytics providers, to facilitate transactions or improve our services.

2. How We Use Your Information

We use your information for the following purposes:

• Order Processing: To process and fulfill your orders, including shipping and payment processing.
• Customer Support: To respond to your inquiries, provide assistance, and resolve issues.
• Website Improvement: To analyze usage patterns and improve the functionality and content of the Website.
• Marketing and Communications: To send you promotional emails, newsletters, or updates about our products (you may opt out at any time).
• Security: To detect and prevent fraud, unauthorised access, or other illegal activities.
• Legal Compliance: To comply with applicable laws, regulations, or legal processes.

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers (e.g., payment processors, shipping companies) who assist us in operating the Website and fulfilling orders. These providers are contractually obligated to protect your information.
• Legal Requirements: When required by law, such as in response to a subpoena, court order, or other legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the acquiring entity.
• With Your Consent: When you explicitly consent to the sharing of your information.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and collect usage data. You can manage your cookie preferences through your browser settings. Types of cookies we use include:

• Essential Cookies: Necessary for the Website to function properly.
• Analytics Cookies: Help us understand how visitors interact with the Website.
• Marketing Cookies: Used to deliver personalised advertisements.

You may disable cookies, but this may limit your ability to use certain features of the Website.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorised access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you.
• Correction: Request corrections to inaccurate or incomplete information.
• Deletion: Request the deletion of your personal information, subject to legal obligations.
• Opt-Out: Opt out of marketing communications by clicking the "unsubscribe" link in our emails or contacting us.
• Data Portability: Request a copy of your personal information in a structured, commonly used format.

To exercise these rights, please contact us at the details provided below.

7. Third-Party Links

The Website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

8. Children’s Privacy

Our Website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take steps to delete it.

9. International Data Transfers

If you are accessing the Website from outside Australia, your information may be transferred to, stored, and processed in Australia or other jurisdictions where our service providers operate. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on the Website with the "Last Updated" date revised. Your continued use of the Website after changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us at:

• Email: support@craftedby2.com.au

Thank you for trusting Crafted By 2 with your personal information. We are committed to protecting your privacy and providing a secure online experience.