Crafted By 2

Terms and Conditions

Last Updated: September 9, 2025

1. Introduction

Welcome to Crafted By 2 Website (the "Website"). These Terms and Conditions ("Terms") govern your use of our Website, including all pages, content, and services offered. By accessing or using the Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use the Website.

2. Acceptance of Terms

By using this Website, you confirm that you are at least 18 years of age or have the consent of a parent or guardian. You agree to comply with these Terms and all applicable laws and regulations. These Terms apply to all users, including visitors, registered users, and customers.

3. Intellectual Property Rights

All content on this Website, including but not limited to text, images, logos, designs, and downloadable files, is the property of Crafted By 2 or its licensors and is protected by copyright, trademark, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to view and use the content for personal, non-commercial purposes only. You may not:

Reproduce, distribute, or publish any Website content without prior written consent.
Modify, copy, or create derivative works from the content.
Use the content for commercial purposes without authorization.

4. User Conduct and Prohibited Activities

You agree to use the Website in a lawful and respectful manner. The following activities are strictly prohibited:

Engaging in any activity that disrupts or interferes with the Website’s functionality.
Attempting to gain unauthorised access to the Website or its systems.
Posting or transmitting harmful, offensive, or illegal content.
Using the Website to collect, harvest, or extract data without permission.
Violating any applicable laws, regulations, or third-party rights.

5. User Accounts

If you create an account on the Website, you are responsible for:

Providing accurate, current, and complete information during registration.
Maintaining the security and confidentiality of your account credentials.
Updating your account information to keep it accurate.
We reserve the right to suspend or terminate your account if we suspect illegal activity, unauthorised use, or violation of these Terms.

6. Third-Party Links and Services

The Website may contain links to third-party websites or services not owned or controlled by Crafted By 2. We are not responsible for the content, policies, or practices of these third-party sites. Accessing these links is at your own risk, and we encourage you to review their terms and privacy policies.

7. Limitation of Liability

To the fullest extent permitted by law, Crafted By 2 shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from:

Your use of or inability to use the Website.
Errors, inaccuracies, or omissions in the Website’s content.
Unauthorised access to or use of your personal information.
Any interruption or cessation of Website services.

8. Indemnification

You agree to indemnify and hold harmless Crafted By 2, its affiliates, officers, and employees from any claims, damages, or expenses (including legal fees) arising from your use of the Website, violation of these Terms, or infringement of any third-party rights.

9. Privacy Policy

Your use of the Website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. Please review the Privacy Policy https://craftedby2.com.au/privacy-policy for more details.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Australia. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Australia.

11. Changes to These Terms

We reserve the right to update or modify these Terms at any time without prior notice. Changes will be effective immediately upon posting to the Website. Your continued use of the Website after changes are posted constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.

12. Termination

We may terminate or suspend your access to the Website at our sole discretion, without notice, for any reason, including violation of these Terms. Upon termination, all rights granted to you under these Terms will cease immediately.

13. Contact Information

If you have any questions or concerns about these Terms, please contact us at:

Email: support@craftedby2.com.au

By using this Website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Return and Refund Policy

Last Updated: September 9, 2025

Thank you for shopping with Crafted By 2! We want you to be completely satisfied with your purchase. This Return and Refund Policy outlines the terms and conditions for returning products and requesting refunds.

Terms of Return

Timeframe: Returns must be initiated within 30 days from the date of delivery.
Eligibility: Items must be returned in their original condition, as outlined below.

State of Return

To be eligible for a return, items must be:

Unused, and in the same condition as received.
In their original packaging, including any tags, labels, or accessories.
Free of any damage, stains, or alterations caused by the customer.

Reason for Return

We accept returns for the following reasons:

Damaged or Defective Products: If the item arrives damaged, defective, or not as described.
Wrong Product: If you received an incorrect item or one that does not match your order.
Change of Mind: Returns for change of mind are not accepted as these are customised products and cannot be re-sold.

Process for Return

To initiate a return, please follow these steps:

Contact Customer Service: Reach out to our team at support@craftedby2.com.au or within 30 days of delivery to request a return authorization.
Provide Order Details: Include your order number, reason for return, and any relevant photos (e.g., for damaged items).
Receive Return Authorisation: We will provide a return authorisation number and instructions for shipping the item back.
Ship the Item: Securely package the item and send it to the provided return address using a trackable shipping method. For items that are delivered to merchandise stores or schools, they can be returned to the point of collection. Crafted By 2 is not responsible for items lost or damaged during return shipping.
Confirmation: Once we receive and inspect the returned item, we will notify you via email regarding the approval or rejection of your return.

Process of Refund

Eligibility: Refunds will be issued for approved returns meeting the above criteria.
Refund Method: Refunds will be processed to the original payment method used for the purchase (e.g., credit card, PayPal).
Duration: Refunds will be processed within 7-10 business days of receiving and approving the returned item. The time it takes for the refund to appear in your account may vary depending on your payment provider.
Shipping Costs: Original shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective product).
Partial Refunds: In some cases, partial refunds may be issued if the returned item is not in its original condition or if certain components are missing.

Contact Details

For any questions or to initiate a return, please contact us at:

Email: support@craftedby2.com

We are committed to ensuring a smooth and fair return process. Thank you for choosing Crafted By 2!

Terms and Conditions

Return and Refund Policy

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